Call now for 24/7 Emergency Restoration Services
(250) 426-5057

24/7 Emergency Restoration Services | Call us at (250) 426-5057

24/7 Emergency Restoration Services |

Call us at (250) 426-5057

Helping Homeowners
& Tenants get back home.

From the first phone call to the final walkthrough, we take care of your home like it’s our own. So you can stop worrying about the mess and start getting back to normal.

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Your'e not alone.

When something goes wrong in your home, it’s stressful. You’re not sure what to do first, who to call, or how the insurance side of things works. That’s completely normal.

 

You can call us the moment it happens. Our team will be there quickly, assess the situation with you, and walk you through every step of what comes next. We handle the insurance coordination too, so you’re not stuck making calls and chasing paperwork while your home sits waiting.

Why Homeowners Call us Directly?

Not Worth a Claim

If the damage is close to your deductible or you'd rather keep it off your record, it can make more sense to handle it yourself. We'll give you an honest assessment and a clear quote so you can decide what's right for you.

Your Policy May Not Cover It

Gradual water damage, maintenance-related issues, sewer backup without the right rider. These are common exclusions. If you already know your policy won't cover it, you don't need a claims process. You need the work done.

Privacy or simplicity.

Some people simply don't want the hassle of documentation, adjuster visits, and back-and-forth. They'd rather get a quote, approve it, and move on.

What We Actually Do

The work we stand behind, every single day.

Fire

Don’t get burned again. We’re expertly trained on the newest tech to ensure your property is restored to its original state – maybe even better.

Flood

When disaster strikes, we’ll come running. Think of us like lifeguards for your home, just without the revealing swimsuits.

Sewage Backup

Sewage in your home is a serious health risk. Our team safely removes contamination, sanitizes affected areas, and restores your home the right way.

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We Are 
Community

No matter what business decision we make, we always refer back to our Purpose Statement. Our values mean everything to us and our group.

Purpose is Everything

Every decision we make ties back to our Purpose Statement. It guides how we work, how we show up, and how we support the people around us. Our values aren’t just words. They shape our entire group.

Local People. Local Values

Our team keeps claims organized and well documented so adjusters have what they need and homeowners stay informed.

100% Canadian Owned

Paulson Fire & Flood is part of the Pro-Claim Group, a Canadian restoration network with over 7 locations across Western Canada. National resources, local people, and every dollar stays in Canada.

We Live Here Too

Our centralized estimating team helps ensure scopes are consistent and well supported. This reduces confusion, prevents unnecessary revisions, and keeps claims moving forward.

Lifetime Workmanship
Guarantee

From the first visit to final repairs, we keep job files organized and complete so insurance professionals have the information they need when they need it.

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Restoring Your Home Without 
Costing the Planet

We prioritize drying over demolition, divert waste from landfills, and are transitioning our fleet to electric vehicles. Restoring your home shouldn’t come at the environment’s expense.

Ready to Talk?
We're here.

Whether it’s an emergency or you just have questions, our team is ready to help. We pick up the phone 24/7, and you’ll always get a real person. Never a recording, never a bot.

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Not into phone calls?

If email is more your style, we’ve got you. You can reach us through our general inbox or send a message through our Contact Us form. We respond fast and make it easy to get the answers you need.

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Meet the Team

Want to see the people behind the work?

 

Our team is made up of project managers and restoration pros who are part of a larger network across Canada. Get to know the folks who keep everything moving.